Privacy Policy for sotpk

1 Introduction

This Privacy Policy ("Policy") sets out how sotpk ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "User") who access or use the sotpk platform at https://sotpk.com, including all associated services such as the casino, sportsbook, live games, customer support, and promotional activities.

sotpk is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all users of the sotpk platform regardless of their location, though it is specifically written with Pakistani players in mind.

This Policy should be read alongside sotpk's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with sotpk.

2 Data Controller

sotpk is the data controller responsible for your personal data collected through the platform. As data controller, sotpk determines the purposes and means by which your personal data is processed. For any questions relating to this Policy or to data processing activities, you may contact us at:

3 Data We Collect

3.1 Registration Data

When you create a sotpk account, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification — you must be 21 or older);
• Residential address, including city and postal code;
• Email address and mobile phone number;
• Username and encrypted password;
• Preferred language and currency settings.

3.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may collect:

• Scanned copies or photographs of your Pakistani CNIC, passport, or other government-issued identity document;
• Proof of residential address (utility bill, bank statement, or similar);
• Proof of ownership of your nominated payment method (e.g., screenshot of JazzCash or EasyPaisa account details);
• Selfie photograph for liveness verification where required.

3.3 Transaction and Financial Data

When you make deposits or withdrawals using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or other supported methods, we collect:

• Transaction amounts, dates, and method references;
• Partial account or wallet identifiers (we do not store full account numbers);
• Deposit and withdrawal history for AML compliance and auditing purposes.

3.4 Gaming and Betting Data

We record all gaming and betting activity on the platform, including game sessions, bet amounts and outcomes, wagering history, bonus usage, and session durations. This data is used for regulatory compliance, responsible gaming monitoring, dispute resolution, and platform improvement.

3.5 Technical and Device Data

When you access sotpk, our systems automatically collect:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation patterns;
• Referring URL and session identifiers;
• Cookie data as described in Section 9.

3.6 Communications Data

If you contact sotpk's support team via email or live chat, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, dispute resolution, and to improve our customer service.

4 How We Use Your Data

sotpk uses the personal data we collect for the following purposes:

• Account creation and management: to register, verify, and maintain your sotpk player account;
• Identity and age verification: to confirm you are at least 21 years of age and to satisfy KYC obligations;
• Payment processing: to process deposits and withdrawals via your nominated payment method in PKR;
• Service delivery: to provide access to casino games, sportsbook markets (including PSL cricket and international tournaments), live dealer tables, and slots;
• Regulatory compliance: to meet our Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and gaming licence obligations;
• Responsible gaming: to monitor gaming patterns, enforce player-set limits, and intervene where problem gambling indicators are detected;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account takeovers, and platform abuse;
• Customer support: to respond to your enquiries, resolve disputes, and improve our service quality;
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications;
• Platform analytics and improvement: to understand how players use sotpk and to make data-driven improvements to the user experience.

5 Legal Basis for Processing

sotpk processes your personal data on the following legal bases:

• Contractual necessity: processing required to provide the services you have requested, including account management, payment processing, and game access;
• Legal obligation: processing required to comply with AML regulations, KYC requirements, gaming licence conditions, and other applicable law;
• Legitimate interests: processing for fraud prevention, platform security, and analytics, where our interests are not overridden by your data protection rights;
• Consent: processing for direct marketing communications and non-essential cookies, where you have given explicit, informed, and freely given consent that can be withdrawn at any time.

6 Data Sharing

6.1 Third-Party Service Providers

sotpk may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners, identity verification providers, game software suppliers, cloud hosting providers, and customer support tools. All third-party providers are contractually obligated to process your data only on our instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to regulatory bodies, licensing authorities, law enforcement agencies, or financial intelligence units where we are legally required to do so, or where disclosure is necessary to prevent or detect crime, protect national security, or fulfil our AML and CTF obligations.

6.3 No Sale of Data

sotpk does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an unconditional commitment. Your data is never used to target you with advertising from organisations other than sotpk.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of sotpk's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7 Data Retention

sotpk retains your personal data for as long as your account is active and for such additional period as is required to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account and KYC data: retained for a minimum of 5 years following account closure, in accordance with standard AML record-keeping requirements;
• Transaction data: retained for a minimum of 5 years from the date of each transaction;
• Gaming activity data: retained for a minimum of 3 years;
• Customer support communications: retained for 2 years from the date of each interaction;
• Marketing preferences: retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, your data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated analytics purposes.

8 Data Security

sotpk implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including identity documents and payment references;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for internal system access;
• Continuous monitoring for suspicious or anomalous activity.

While sotpk takes every reasonable precaution to protect your data, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and the relevant regulatory authority in accordance with applicable breach notification requirements.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. sotpk uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, and understand how players interact with the site.

9.2 Types of Cookies We Use

• Essential cookies: required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without preventing platform use.
• Functional cookies: remember your preferences such as language settings, preferred currency (PKR), and UI layout choices to personalise your experience.
• Analytics cookies: collect aggregated, anonymised data about how players use the platform — which pages are visited most, where users drop off, and how performance can be improved.
• Marketing cookies: used only where you have given explicit consent, to deliver relevant promotional content about sotpk bonuses and offers.

9.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser's privacy or cookie settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on sotpk. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

10 Minors & Age Policy

sotpk's services are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is conducted at the point of registration and again during the KYC process.

If sotpk becomes aware that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and report the matter to the relevant authority where required. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

11 International Data Transfers

sotpk may transfer your personal data to third-party service providers or infrastructure partners located outside Pakistan, including in jurisdictions that may have different data protection laws to those applicable in your country. Where such transfers occur, sotpk ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent transfer mechanisms recognised under applicable law, to ensure that your data receives an adequate level of protection regardless of where it is processed.

If you have questions about the specific safeguards applicable to any international transfer of your data, you may contact us at support@sotpk.com and we will provide the relevant information within a reasonable timeframe.

12 Changes to This Policy

sotpk reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you by email to the address registered on your account or via a prominent notice on the platform, at least 14 days before the changes take effect.

Your continued use of the sotpk platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should close your account before the effective date of the new Policy. The date at the top of this document reflects the most recent revision.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how sotpk processes your personal data, please contact us using the details below. We take all privacy-related enquiries seriously and will acknowledge your contact within 5 business days and provide a substantive response within 30 days.

If you are not satisfied with our response to your privacy complaint, you may escalate the matter to the relevant supervisory authority or data protection regulator in your jurisdiction. sotpk supports your right to seek independent redress and will cooperate fully with any regulatory investigation.

This Privacy Policy was last reviewed and updated in January 2026. Please check this page periodically for the most current version.